Support
We're here to help with billing, connectivity, and account questions.
Official email only
For your security, BarqBooster support is handled exclusively through our verified support inbox. We do not offer phone, live chat, or social media support channels.
Official support email
support@prime-soft.techResponse time
We typically respond within 1–2 business days. Pro subscribers receive priority handling.
What to include in your message
- The email address linked to your BarqBooster account
- Your device type and app version
- A clear description of the issue and any error messages
- For billing questions, include your Paddle receipt or transaction ID if available
Frequently asked questions
- How do I reset my password?
- Use the password reset option on the login page. If you still cannot access your account, email us from your registered address.
- How do I cancel or manage my subscription?
- Open Manage billing from your dashboard to update payment details or cancel through Paddle. For help, contact us at the official email above.
- How do I request a refund?
- Review our refund policy, then email support with your account email and purchase details.
- How do I delete my account?
- Visit the delete account page or email us with a deletion request from your registered email address.